FAQs

* How can Creative Solutions help?
* What services does Creative Solutions offer?
* How is using Creative Solutions’ writing services different from using a freelancer?
* How can Creative Solutions' editing service help my entire company?
* How much does Creative Solutions charge?
* How quickly can Creative Solutions’ editing or proofreading service return my document?
* What file formats does Creative Solutions support?
* How do I review the edits made to my document?
* What type of documents will benefit from Creative Solutions’ writing and editing services?
* What information do I need to provide when requesting a service?
* What if my document is confidential?

* How can Creative Solutions help?
Since 1993, our clients have benefited from the services, cost-effectiveness, and flexibility of our team of editors, writers, desktop publishers, and even videographers. Our editors excel at helping clients produce clearly written, professional-looking, and error-free documents. For our clients without an editor on staff, or whose editor is already too busy, they gain immediate access to an extensive network of experienced professionals who are ready and able to improve their documents almost immediately.

* What services does Creative Solutions offer?

Creative Solutions offers a full range of writing services, including:

  • Copywriting Service
  • Technical Writing Service
  • Creative Writing
    Service

  • Product Description
    Writing
    Service
  • Buying Guide Writing
    Service

  • E-Commerce Content
    Writing
    Service
  • E-Learning Content
    Writing and Editing

    Service
  • Full-service Editing
    Service

  • Copyediting Service

 

 

Use our custom quote contact form for more detailed information on how we can help you produce dynamic and engaging content.

* How is using Creative Solutions’ writing services different from using a freelancer?

No freelancer can excel at every aspect of writing and editing in many different applications. Creative Solutions' large team of associates are matched to a particular client's industry and needs, and we are always open to accommodating any deadlines or requirements.

To illustrate our commitment to providing premium editing services, we assign both a primary and a backup editor to each client. This allows us to ensure the client's needs are always covered, and that there is always someone ready and knowledgeable about their business to get the work done. Our editors have been thoroughly screened and tested, and our ability to exceed expectations under pressure has earned us the trust of many leading companies and institutions.

Visit our testimonials page to see how our clients rate our editing and writing services.

* How can Creative Solutions' editing service help my entire company?

Employees at all management levels and in every department can benefit from having Creative Solutions edit their written materials. Our professional editing service will help you improve the overall quality and consistency of communication in print or online. Our uncompromising attention to detail will result in creating a better impression of your business, driving higher sales, and generating greater customer satisfaction. We listen to what you want to accomplish with your materials, and our willingness to gain an understanding of your company's needs and style makes us uniquely qualified to help you in any of your departments and offices, both locally and worldwide.

We can further help by performing training workshops for your staff. We help them to be aware of common errors and to do simple editing and proofreading on their own by providing a two-hour training session on proofreading. (For more information, please see our Services page.)

* How much does Creative Solutions charge?

Because each project has a unique set of components and requirements, we cannot quote prices without understanding the nature of the project. Cost depends upon such factors as the type of service needed, subject matter expertise required, complexity, document length, and completion deadline. Creative Solutions charges competitive hourly rates for most services, and we only charge for actual time, which often allows our price to fall below our quoted cost.

Send us your document and we'll be happy to provide you with a no-cost, no-obligation quote.

* How quickly can Creative Solutions’ editing or proofreading service return my document?

If your document is 50 pages or less and only requires proofreading, Creative Solutions can complete your job within 24 hours—possibly even more quickly. Each project is different, so the actual time required will depend on the type of work needed and the number of pages involved. Our goal is to edit your document to meet your deadlines while maintaining our record of outstanding accuracy. Just tell us what you want and we'll do our best to accommodate you.

- For budgeting purposes, industry standards of pace are:

  • Proofreading (Comparison): 10 pages per hour
  • Proofreading (Editorial): 8–10 pages per hour
  • Copyediting Services: 5–7 pages per hour
  • Substantive Editing: 3–5 pages per hour


(A page is usually defined in one of two ways: for hard copy, one page double-spaced; or for electronic documents, approximately 250 words.)

* What file formats does Creative Solutions support?

Our staff is comfortable working with all of the standard formats. Most of our clients use Adobe PDF or Microsoft Word, PowerPoint, FrontPage, and Excel, either for PC or Mac. 

* How do I review the edits made to my document?

How you receive your edits depends upon the application you used to create your document and the method you choose to receive Creative Solutions' corrections and recommendations. For Microsoft Word documents, our editing service uses Track Changes mode, which allows you to review and accept or reject changes made to your document. This method saves you time and lessens the possibility of introducing new errors caused from retyping changes marked on a hard copy.

For PDF files, we use the annotations tool in Adobe Acrobat to correct formatting errors, grammar, spelling, and punctuation. If you prefer a hard copy of the edits, we can print out your documents and correct them using standard editorial marks. For online content, we can print PDF and web site pages and mark up the hard copy, returning the edited pages to you or calling-in the changes.

* What documents are appropriate for Creative Solutions?

Any written communications that are intended for clients, prospects, management, or any other significant person will benefit from our proofreading, editing and writing services. Documents can be anything from an interoffice communication to an entire web site, a press release or a product package, and even an advertisement or a sales proposal. We work with web site designers, CD-ROM producers, speechwriters, authors, trainers—our list of clients is endless. You want everything you publish to reflect the professionalism of your company, and our team can offer expert copywriting, copy editing, and e-commerce or product description services that will make your written communications shine.

* What information do I need to provide when requesting a service?

When you contact us, we will get the details of your needs, including information such as:

  • What services you need: Writing? Editing? Proofreading? Design? Even if you aren’t sure what you need, we can help you determine the most effective approach.
  • What kind of turnaround time you are looking for?
  • What form the material is in: Hard copy? Electronic file? Although most of our clients use Microsoft Word, we can write, edit, and proof in any common word processing or other software.
  • How you would like changes returned: Via email? Phone? Delivery service? This will depend on the kind of work being done and the format of the document.

Our expert project managers understand what it takes to guide a project through to a successful completion, and our team is always ready to meet your writing and editing service needs.

* What if my document is confidential?

We pride ourselves on our strict adherence to client confidentiality. Creative Solutions aggressively protects the privacy of every client's work, treating everything we edit or develop as proprietary information. Every Creative Solutions team member must sign a lifetime agreement that continues in effect even if they no longer work with us. Click on the Policies tab to view our Confidentiality Agreement.

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